Service Operations Officer - Rolls Royce Care: Portal Administrator

Service Operations Officer

Rolls Royce Care: Portal Administrator

Derby/ Hybrid

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

We have an opportunity for a highly skilled Administrator to join the Rolls-Royce Care team within Civil Aerospace. You will provide customers access to our services as well as providing identity and access management support.

Work with us and we'll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We offer excellent development, a competitive salary and remarkable benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

1. Customer and user Account management and administration.
2. Assistance with onboarding new customers onto the RR Portal / Ecommerce platform
3. Monitoring and actioning requests from Ecommerce customers for Rolls-Royce goods and services.
4. Liaising with other internal Rolls-Royce teams to provide services for Ecommerce customers.
5. Day-to-day customer and user support both internally and externally facing.
6. Focal point for Rolls-Royce users, acting as key administrator on user account and additional access requirements.
7. Assistance in defining, maintaining and defining user training material.
8. Assistance in defining, maintaining and defining knowledge support articles.
9. Liaising with IT ecosystem providers including Compucentre, DxC, Azure, etc..
10. Data processing/manipulation maintaining metrics as required in support of Rolls-Royce Care and supporting monthly reporting.
11. Ensuring that service is provided within SLA and maintaining delivery of requests/Incidents raised

Who we're looking for:

• Excellent IT Skills
• Understanding of the tools such as Rolls Royce Care/Portal, Identity Access Management (IAM) essential
• Good communication skills
• Good customer facing skills
• Ability to communicate with key stakeholders/customers
• With a drive for continuous improvement of existing processes.

Regional Benefits:

• Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
• Join a culture that values making a real difference through your work.
• Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
• Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
• Collaborate and build relationships in a team-focused environment while also working independently.
• Take initiative, lead, and make smart decisions with confidence and support.
• Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Grade: SNBG7-10

Hiring manager: Naeem Mian

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.