Guided Troubleshooting Engineer

Job Title

Analyze potential flaws in our products and describe fault codes including root causes & remedial action (e.g. MMS, MMC, Power Control).

Create individual troubleshooting test steps within the OTX authoring system and check for existing descriptions, references or links.

Create new content for troubleshooting and make instructions available for other IT tools.

Facilitate the timely delivery of troubleshooting content for our products to the Service organization.

Work in a global team with all relevant specialist departments such as Service, R&D or Training Center.

Test troubleshooting products for consistency and quality using internal testing tools to ensure quality accordingly.

Skills and Qualifications

Bachelors / masters in Electronics or Mechatronics Engineering with 3-6 years of experience.

Previous experience of automation plants and systems, and an ability to analyze interrelationships, e.g. the relevance of fault symptoms or the interaction of sub-components.

Understanding about internal combustion engine, systems and applications is desirable.

Knowledge of our in-house IT-landscape as well as programming skills in OTX is an advantage.

Enthusiastic, communicative personality who can engage with project teams, technical experts and users in German and English.

Sound MS Office skills, particularly Excel.

A methodical approach and a solid background in electronics/engineering.

Inquisitive nature, keen to continue developing with us by accepting the challenge of fostering an understanding of new troubleshooting products and technologies.

Job Category

Engineering for Services