Service Coordinator

Service Coordinator

The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations with a focus on pressure relief valve work. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

Key Responsibilities:

• Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
• Serve as the primary point of contact for customers regarding ongoing jobs.
• Allocate manpower and schedule technicians for service jobs.
• Coordinate third-party service providers when external support is necessary.
• Source and procure all necessary materials and equipment required for outage execution.
• Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
• Prepare and manage required test documentation for equipment calibration and service.
• Generate and send accurate quotes for service work.
• Handle purchasing parts as required for specific jobs.
• Manage all invoicing related to outage work and service work across multiple shop locations.
• Answer incoming service-related phone calls and provide customer support.

Job Requirements:

• Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
• Highly organized with strong attention to detail and time management skills.
• 2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
• Strong data entry experience with an ERP system.
• Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor's degree preferred.

Key Competencies:

• Customer Service
• Collaboration
• Attention to detail
• Time Management
• Organization
• Communication

Travel Requirements:

• Ability to travel within the territory (PA, NJ, MD, DE) up to 50% of the time.

Physical Demands:

• Lifting up to 50 pounds.

If you are a highly organized individual with experience in service coordination, field services, or technical support in industrial environments, and are open to traveling to industrial sites 50% of the time, we encourage you to apply for this exciting opportunity at Proconex in Royersford, PA. Apply now to join our team and make a difference!

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.