Customer Service

Customer Service

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Position Overview:

We are seeking a detail-oriented and proactive Sales Administrator to support our parts sales operations within the process control industry. This role is ideal for someone with a strong technical foundation and excellent communication skills who can work independently while effectively interfacing with clients.

Our team works closely with clients across many facets of process control, providing tailored solutions and responsive support. The ideal candidate will be comfortable managing multiple priorities, building client relationships, and contributing to sales initiatives with minimal supervision.

Key Responsibilities:

• Generate quotations for replacement parts and kits based on customer requirements.
• Learn and interpret product Bill of Materials to support accurate quoting.
• Drive sales through consistent customer engagement and follow-up.
• Maintain ongoing communication with customers and prospects regarding quote status and product offerings.
• Identify opportunities to expand product and service scope during customer interactions.
• Track and follow up on open opportunities and quotations to ensure timely closure.
• Build and maintain strong relationships with internal and external stakeholders.
• Resolve customer issues and complaints promptly, ensuring satisfaction and resolution.
• Interface with vendors, principals, and customers via phone, email, and other communication channels.
• Collaborate with the Sales team to support parts initiatives and sales strategies.
• Convert quotes to orders and generate purchase orders for suppliers.
• Assist Business Operations in managing inventory levels to meet customer demand.

Qualifications:

• 0–3 years of relevant work experience.
• Ability to communicate effectively with enterprise level client's maintenance departments.
• An interest in learning the process control business that supports industrial manufacturing.
• High School Diploma required; Associate or Bachelor's Degree preferred.

Key Competencies:

• Ability to solve problems, or experience solving problems by working with others either at school or work.
• Excellent communication skills, both verbal and written.
• Someone who is motivated to achieve results and will work towards success.
• You have collaborated with others successfully at work or school recently.
• Adaptability.
• Attention to Detail.

If you are passionate about customer service and eager to grow within the process control industry, we encourage you to apply and learn more about joining our team.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.