Clinical Operations Coordinator

Clinical Operations Coordinator

People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients' health first because amazing care yields amazing results.

The Clinical Operations Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The Clinical Coordinator will travel between assigned health centers to support staffing and observe opportunities for operational improvements. The goal of this position is to support assigned care teams to provide efficient & safe health center operations while ensuring our patient promise is delivered according to regulatory and quality standards.

Travel requirements: expected to be able to travel to our (3) Columbia area clinics, Lexington clinic, Florence clinic and Conway clinic, with your home clinic being 1715 Blanding Street, Columbia, SC 29201.

Essential Duties And Responsibilities

• Observe day-to-day administrative and care team activities at assigned health centers.
• Make scheduled site visits to each assigned health center determined by leadership as applicable.
• Monitor operational efficiency to include but not limited to participating in interviews, precepting, and focused re-training in collaboration with Enterprise Training Manager and Regional Director of Clinical Operations.
• Monitor, investigate and respond to patient escalations and survey responses.
• Report and support clinical occurrences and any remedial actions as directed by the Quality team.
• Serve onsite as clinical staff as needed to improve efficiency and promote service excellence.
• Monitor clinical systems to ensure that all operational best practices are followed. Examples include but are not limited to- patient cases addressed, patient throughput, appropriate inventory and dispensing practices, and scheduling best practices.
• Identify and report to Regional Director of Clinical Operations on any concerns related to operations and staff performance/behavior.
• Assist Regional Director of Clinical Operations with other duties, responsibilities, and projects as assigned.

Required Knowledge, Skills, & Abilities

• Current license or certification in specialty such as RN, LPN or CMA.
• Current BLS certification through American Heart Association valid for at least 90 days after start date.
• Ability to prioritize and problem solve.
• Strong clinical background with developed critical thinking skills.

Preferred

• Leadership experience.
• Clinical educator in a healthcare setting.
• Outpatient or Primary care experience.