Patient Services Representative

Patient Services Representative

We are a busy and growing general ophthalmology practice seeking a dependable, friendly, and professional Patient Service Representative to join our front desk team. The ideal candidate will have a positive attitude, strong communication skills, and the ability to thrive in a fast-paced medical office environment.

Key Responsibilities:

• Greet and check in patients in a professional and courteous manner
• Answer multi-line phones, schedule appointments, and assist with managing patient flow
• Verify insurance information and collect co-pays and out-of-pocket expenses
• Maintain accurate patient records and complete general clerical tasks
• Travel between our Moorestown, Columbus, and Medford locations as scheduled

Requirements:

• Education: High School Graduate or General Education Degree (GED)
• Must be able to work one evening shift per week and one Saturday per month
• Open availability is required to accommodate scheduling needs
• Reliable transportation is a must for traveling between office locations
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Previous medical front desk experience preferred but not required – we are willing to train the right candidate
• Strong organizational skills, attention to detail, and a team-oriented attitude

If you're organized, friendly, and enjoy helping people, we'd love to hear from you! Join our team and help us continue to provide excellent patient care in a collaborative and supportive environment.