ESOP - Client Service Manager 2

ESOP Client Service Manager

As an ESOP Client Service Manager on our Employee Stock Ownership Plan (ESOP) Administration team, you'll establish and maintain effective relationships with ESOP clients to ensure growth, profitability, and retention in retirement services by providing high quality, efficient, and prompt service, to meet customer expectations. You will partner with retirement plan service representatives and client advisors to enhance relationships between customer and company while independently managing and coordinating all aspects of a multi-process service offering for a designated group of clients. Here are some examples of the kinds of things you'll do:

• Perform accurate recordkeeping of client reporting and processing owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, process complex allocation transactions, and produce final client and custom participant statements.
• Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications.
• Lead and coordinate the ESOP annual process with both internal and external partners, documenting plan specific components to ensure accurate recordkeeping.
• Build and maintain relationships with internal business partners, clients, and outside advisors.
• Participate and/or conduct client visits to handle administrative issues and proposals.
• Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedule, and meeting productivity and quality goals.
• Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc.
• Promote team development through shared knowledge and information with team members in working to resolve complex situations and provide technical assistance to other internal roles on procedures and task related problems.
• Perform other job-related duties or special projects as required.

As the #1 recordkeeper of Employee Stock Ownership Plans, Principal provides a wide range of expertise and support to our clients serving nearly 1,200 custom plans involving various levels of complexity! You will proactively assist clients in understanding requirements, plan language and provide a wide range of services and proactive consulting in a talented team environment.

Who You Are

Bachelor's degree or equivalent experience. (Accounting or Finance preferred) 6+ years related business experience. Previous ESOP exp is required. Strong accounting, numerical critical thinking, analytical, and technical skills. Strong communication skills, including problem-solving and persuasion/negotiation skills. Requires extensive knowledge and understanding of plan and contract documents, accounting and record-keeping systems, manuals, procedures and company products and services, and PC applications including strong Excel proficiency. Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences may be necessary. Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals.

Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $81900 - $158400 / year

Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes

Job level We'll consider hiring a candidate at the Sr Client Service Manager level with the right experience and skills.

Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You'll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

For additional information around work authorization needs please use the following links: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.