Account Manager, Media

Account Manager, Media

Primal is the marketing partner designed to meet the needs of brands today. Our different approach of globally-minded yet locally-tuned people sets us apart. With a digital-first approach, our core pillars incorporate: Strategy, Search, Performance, Creative, Social, and Data.

Underpinned by integrated teams that ensure consistency and accelerated results, we're committed to creating impact and deep relationships. Partnering with Primal means opting for a path less traveled. A commitment to not just progress but to think differently. With us, you're making a statement about your vision for the future. At Primal, we're not just an agency; we deliver outcomes.

Since launching in 2015, we've helped over 300 high-performing brands through our strategic and data-driven marketing approach. We transform the clients we work with. We have a 96% client satisfaction rate, with over 95% of brands choosing to continue working with us on a recurring basis.

Our integrated approach represents our flagship offering to clients, where we apply our proprietary strategic planning process, INSTINCT®, designed to close the gap between our clients, their competition, and their customers. This is where everything starts at Primal. It's the essential catalyst for helping transform our brand partners into the successful titans of industry. We specifically blend marketing with a consulting service model that enables clients to identify and overcome the biggest growth challenges.

The Account Manager, Media is a crucial role that will enable us to deliver high-performing paid media campaigns that drive measurable results for our clients. Specifically, this entails:

• Acting as the key point of contact for assigned accounts, ensuring strong communication and client satisfaction.
• Collaborating with internal teams to resolve ad-related technical issues and propose optimization strategies.
• Delivering actionable insights through clear and detailed performance reporting.
• Supporting the growth of team expertise and alignment with company processes.

This role demands a mastery level of account management, campaign execution, communication, data analysis, problem-solving, and collaboration. To be successful, you must have strong interpersonal skills, a detail-oriented mindset, and the ability to thrive in a fast-paced, dynamic environment.

You will have a unique opportunity for growth. First, you'll interact with high-performing brands, which will 'level up' your knowledge and network. You'll also work in a fast-paced environment with amazing people, where you'll have the opportunity to make an immense impact.

Responsibilities:

• Serve as the primary contact for clients, maintaining strong relationships and ensuring high levels of satisfaction.
• Provide clients with campaign updates, performance reviews, and strategic recommendations.
• Lead client meetings including campaign reviews and business updates.
• Identify opportunities for upselling services to deliver additional value.

• Manage and oversee performance campaigns to ensure they meet client objectives.
• Collaborate with internal teams (performance, strategy) for smooth campaign execution.
• Monitor campaign health, proactively resolving any issues.
• Prepare and present performance reports with insights and optimization opportunities.
• Contribute to knowledge-sharing and process improvements within the team.
• Ensure adherence to Primal's internal processes and reporting standards.

• Build and maintain long-term client relationships with strong retention.
• Deliver campaigns that consistently achieve client goals.
• Identify and secure opportunities to grow client accounts.
• Maintain high-quality reporting, communication, and process compliance.

• Proven expertise in account management, preferably within digital marketing or advertising.
• Strong understanding of performance media and paid media platforms.
• Excellent communication and relationship-building skills.
• Strong analytical abilities to evaluate campaign performance and provide insights.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proactive, detail-oriented, and committed to excellence.

Location: Hybrid Bangkok, Thailand

Benefits:

• Fun and Young Environment
• Company and Team Activities
• Health Insurance
• Annual Company Retreat
• Social Security
• Annual and Birthday leave
• Skill Development and Training

Primal Core Values:

• Own It: Take absolute accountability for your actions.
• Get It Done: Operate with urgency and purpose.
• Hungry for Growth: Pursue progress with relentless curiosity and ambition.
• One Tribe: Champion unity through empathy, respect, and trust.
• Lead by Doing: Set the example for others to follow.

Additional Information:

• Candidates are subject to a test of their abilities.