Travel Support Agent

Travel Support Agent - Asheville - $18.00/hr

Customer Service Company is seeking a service-driven Post-Booked Travel Support Agent to join its growing team. This role ensures smooth, stress-free experiences for travelers after their trips have been booked.

Role and Responsibilities

• Support travelers with changes to flights, hotels, cruises, or tours.
• Monitor upcoming travel for schedule changes, delays, or alerts.
• Assist with travel documentation, confirmations, and insurance.
• Liaise with suppliers to resolve post-booking issues.
• Handle emergency travel support and after-hours communication (if applicable).
• Update booking notes, CRM systems, and internal logs.
• Deliver proactive, friendly communication to reassure travelers.
• Work with Travel agents and Managers to assist with post travel needs.
• May need to take overflow calls to ensure the best customer experience.

Qualifications and Education

• At least one year of customer service or travel industry experience.
• Familiarity with booking platforms and reservation systems (training available).
• Calm, professional demeanor under pressure.
• Strong verbal and written communication skills.
• Detail-oriented with excellent problem-solving skills.
• Ability to multitask and prioritize based on urgency.
• Knowledge of travel policies, insurance, and global travel requirements is a plus.

Salary

• Base pay is $18.00 per hour.
• Compensation is Hourly + Performance Bonus.
• Commission is available on up-sales and renewals when assisting with post-travel or overflow calls.

Hours of Work

Type : Full-Time.

Standard Shift : Monday - Friday, 11:25 AM - 8:00 PM.

Rotating Shift : Must rotate every third weekend on Sunday shifts, 11:30 AM - 3:30 PM.

Compensation / Pay Rate (Up to): $18.00 - $25.00