Technical Support - Customer Service

Job Responsibilities:

• Provide exceptional technical support to customers via phone, email, and chat

• Troubleshoot hardware and software issues related to our clients' software systems

• Guide customers through product setup, installation, and usage

• Document and track customer interactions in Excel

• Collaborate with the development team to report bugs and suggest product improvements

• Maintain up-to-date knowledge of our products and services

• Participate in ongoing training to enhance product knowledge and customer service skills

• Escalate complex issues to appropriate departments when necessary

• Contribute to a positive team environment and company culture

Skills Required:

• Strong technical aptitude and ability to quickly learn new technologies

• Excellent communication skills, both verbal and written

• Patient and empathetic approach to customer service

• Problem-solving skills and ability to think critically

• Proficiency in the Microsoft Office suite

• Basic understanding of computer hardware and software systems

• Ability to explain technical concepts in simple, easy-to-understand terms

• Strong attention to detail and organizational skills

• Previous experience in technical support or customer service is preferred

Compensation / Pay Rate (Up to): $23.00 - $24.00 Per Hour