Medical Office Front Desk/patient Services Coordinator

Medical Office Front Desk / Patient Services Coordinator

Palm Beach Gardens, FL

Overview

We are seeking a warm, organized, and reliable front-desk professional to be the first point of contact in our self-pay medical practice. This role manages patient check-ins, scheduling, payments, and office flow to ensure every patient receives an exceptional, professional, and welcoming experience.

Key Responsibilities

Patient Interaction & Check In

• Greet patients warmly and check them in efficiently
• Ensure all intake forms and consents are completed
• Update patient contact information when needed
• Provide friendly, professional in-person and phone support

Scheduling & Communication

• Manage the office schedule and provider calendars
• Book, confirm, and reschedule appointments
• Answer phones, return messages, and manage inquiries

Payments & Office Transactions (Self Pay)

• Collect payments
• Process credit card transactions and issue receipts
• Explain pricing, packages, or services as needed

Administrative Duties

• Maintain a clean and organized front desk and waiting area
• Check email, voicemail, and patient communications
• File, scan, and upload documents into the EHR (Practice Fusion, no experience required in this software)
• Prepare charts for upcoming appointments
• Assist with daily opening and closing procedures

Support for Clinical Team

• Communicate patient flow to providers
• Assist with forms, consents, and administrative needs
• Alert staff to patient concerns or urgent issues

Qualifications

• High school diploma required
• Previous medical front desk experience
• Strong communication and customer service skills
• Comfortable with scheduling software and EHR systems
• Reliable, punctual, and professional
• Ability to multitask and stay calm under pressure

Personal Qualities

• Warm, welcoming, and patient-focused
• Organized and detail-oriented
• Positive attitude and strong teamwork mindset
• Able to maintain confidentiality (HIPAA compliant)

Schedule and Benefits

Full time - Monday through Thursday 9-5, Friday 9-4

Compensation / Pay Rate (Up to): $22.00 - $24.00

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.