HVAC Residential Customer Service/dispatch

HVAC Dispatcher/Customer Service

Job Description & Responsibilities

Job Type: Full-time

In this first-shift position

Job Overview:

You will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. You will also perform related work as required.

Primary responsibility is customer service.

Communicates with customers to determine their needs.

Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.

Receives check-in call from the service technicians and informs workers of the next job to respond to.

Supports service technicians.

Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.

Maintains dispatching board to ensure maximum efficient capacity of technicians.

Manage on-call schedule and notify technicians of their assigned weeks.

Notify answering service of the schedule and numbers to call in case of emergency.

Know and understand service work order module and service contract.

Active in all facets of dispatch.

Various reporting responsibilities as needed.

Job Requirements Requirements needed in order to be considered for this position:

* Requires a high school diploma...additional education a plus.

* Previous dispatching/customer service experience.

* Experience and utilizing judgment in order to plan and accomplish goals.

* Follow up and follow through with technicians and customers to help maintain good customer relationships.

Ideal candidates will have the following customer service related skills:

* A professional and courteous telephone manner.

* Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.

* Patience and endurance to sit/stand behind a desk all day.

* Able to identify and handle the urgency of each task, and work in a high-stress position.

* Is detail-oriented with the ability to multi-task.

* Basic computer skills to include the following:

* Proficient w/Microsoft outlook, excel and word.

* Strong interpersonal skills such as, communication, problem solving, and organizational.

* Perform a variety of tasks; works under general supervision of the service manager.

* General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc.

Additional skills that will be considered:

Job Specifics:

• Pay: $16 to $20/hr.
• Schedule: Monday through Friday - 7AM to 4:30PM some Saturdays during peak season
• Dress code: business casual
• Location: Zip: 77433

Compensation / Pay Rate (Up to): $16.00 - $24.00 Per Hour