Customer Support Specialist

Customer Support Specialist

For 40 years, our client has been making the best audio hardware and software for the professional AV market. Our client manufactures products designed to optimize the audio landscaping.

Summary

This position is responsible for processing orders using an Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.

Pay: $20.50/hr

Benefits Upon Hire: Medical, Dental, Vision, and 401(k) Plan Including Match.

Schedule: Monday - Friday 8am- 5pm

Duties

• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
• Handle day-to-day correspondence via email & phone
• Utilize company ERP system to process purchase orders accurately and efficiently
• Use company CRM system to manage work queue and verify customer product certifications before processing purchase orders
• Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
• Review purchase orders against quotes to verify pricing before booking into the ERP system
• Work with customers to resolve pricing issues on PO's as they occur
• Work with sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
• Work with sales operations team to prioritize orders as needed when inventory is limited
• Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
• Review and execute change orders/correction requests

Qualifications

• High School Diploma/GED.
• Minimum of 6 months of recent work history in a clerical, customer service, or help desk position/environment. (Food and retail experience will not be considered).
• Excellent written and verbal communication skills
• Ability to collaborate with a diverse cross-functional team spread throughout the country
• Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams)
• Ability to prioritize, manage multiple tasks and meet daily deadlines
• Embrace continuous improvement philosophy

PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted "Best of Staffing" Diamond award for 15 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients. Allow us to support your job and career search and see the difference PrideStaff can make for you!

Compensation / Pay Rate (Up to): $20.50 Per Hour