Customer Support Specialist

Customer Support Specialist

Shift/Hours: Monday - Friday Pay Rate: $16 /hr. Location: Fort Myers, FL Experience: 1+ Years Call Center Experience

Job Summary:

We are seeking a highly motivated and empathetic Customer Support Specialist. The ideal candidate will be the first point of contact for our customers, providing prompt, professional, and accurate assistance to ensure their satisfaction. This role requires excellent communication skills and a passion for helping others.

Responsibilities:

• Respond to customer inquiries and issues via various channels, including phone, email, live chat, and social media.
• Diagnose and troubleshoot technical problems and provide effective solutions or escalate issues to the appropriate team.
• Maintain a deep understanding of our products and services to assist customers effectively.
• Document and track customer interactions, feedback, and resolutions in our CRM system.
• Collaborate with other departments, such as sales and engineering, to resolve complex customer issues.
• Identify and suggest improvements to our products, services, and support processes based on customer feedback.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• High school diploma or equivalent; some college or a bachelor's degree is a plus.
• Proven experience in a customer service or support role.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Patience, empathy, and the ability to handle difficult or frustrated customers with grace.
• Proficiency with CRM software and other customer service tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• 401(k) Retirement Plan
• Holiday Pay

PrideStaff Hiring Requirements: Must be 18+ Years Old Must be Willing to Submit to a Pre-Employment Background Check Must be Willing to Submit to a Drug Screen Must be Able to Provide Proof of Eligibility to Work in The U.S.

Compensation / Pay Rate (Up to): $16.00 - $16.00 Per Hour