Customer Service Representative

Customer Service Representative

City: San Leandro, CA. Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide support for clients by addressing their questions and concerns effectively.
• Process orders, returns, and exchanges while maintaining accurate records.
• Conduct outbound calls to follow up with customers and gather feedback on services.
• Assist with data entry tasks to ensure customer information is up-to-date in the system.
• Collaborate with team members to improve customer service processes and enhance client satisfaction.
• Maintain a high level of product knowledge to provide accurate information to customers.

Skills

• Proficiency in English; bilingual or multilingual skills are highly desirable.
• Strong customer service experience with a focus on client satisfaction.
• Excellent communication skills, both verbal and written, with effective phone etiquette.
• Familiarity with Microsoft Office Suite and general computer skills for data entry tasks.
• Previous call center experience is an advantage, along with outbound calling capabilities.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Experience in cash handling is beneficial but not mandatory.
• Ability to type efficiently while engaging in conversations with customers.

Compensation / Pay Rate (Up to): $22.00 - $24.00