Customer Service Representative

Customer Account Coordinator

Pays $60K - $65K White Plains NY

Joining our team as a Customer Account Coordinator offers the following benefits:

- Competitive salary

- Opportunities for career growth and advancement

- Training provided to enhance customer service skills

Customer Service Representative Description: The position will drive customer satisfaction and revenue by exemplifying a customer-centric attitude delivering superior service.

• This role reports to the Sales and Service Supervisor and will work closely with inside sales and technical sales support.
• A successful candidate should exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.
• Join an amazing employee-centric environment with a customer-centric mindset!

Duties

• Handle a volume of calls, chats and emails along with order processing and order management. turnaround.
• Build positive relationships by identifying customer needs, researching issues, and resolving customer concerns.
• Maintain customer satisfaction and loyalty during customer interactions.
• Communicate and collaborate cross-departmentally.
• Meet daily qualitative and quantitative targets for yourself and your team.

Required Skills

• Ownership, Same-Day Responsiveness & Collaboration.
• Display strong communication skills and interpersonal skills.
• Demonstrate proficiency in the MS Office suite of tools.
• Motivation and ability to learn new concepts quickly.
• Demonstrate strong work ethic through collaboration with peers.

Education

• 1-2 years minimum in a customer-facing sales or service environment.
• Experience interacting with multiple brands and multiple internal systems
• Experience with salesforce is preferred
• High School Diploma required, with a college degree preferred.
• Technology related B2B experience preferred.

Call for immediate interviews 860-773-0059 or email jbrink@pridestaff.com