Customer Service Representative

B2B Customer Service Agent

We are looking for a dedicated B2B Customer Service Agent to provide outstanding support to our business clients. The ideal candidate will possess excellent communication skills, strong computer proficiency, and a consistent work history. This role is crucial in maintaining strong client relationships and ensuring customer satisfaction. This role starts at $18 an hour and moves to $21 an hour. Quarterly bonuses are also possible based on company performance.

Responsibilities:

• Respond promptly to B2B customer inquiries primarily via phone.
• Find and provide accurate information regarding products, services, and order status.
• Resolve customer issues and complaints efficiently and professionally.
• Process orders, returns, and exchanges with precision.
• Maintain detailed and accurate customer records in our CRM system.
• Collaborate with internal teams to address complex customer needs.
• Proactively identify and escalate potential customer issues.
• Provide feedback to improve customer service processes.
• Maintain a high level of product and service knowledge.

Required Skills and Qualifications:

• Proven experience in a B2B customer service role.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency with CRM systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Consistent work history with a strong work ethic.
• Reliable transportation to the Carillon area of Pinellas County.
• High school diploma or equivalent.
• Ability to learn new software quickly

Compensation / Pay Rate (Up to): $18.00