Customer Service Representative

Customer Service Representative

Customer Service Representative for an electronics manufacturer in Hawthorne. Temporary position for 3 months with the possibility of extending longer and getting hired on if a position is available. Hours are Monday - Friday, 8:00 AM - 5:00 PM. Pay rate of $24-25/hr. Must pass a drug test and background check.

This individual will interact with customers, Sales Managers, and other departments within the organization via phone and email to handle a variety of pre- and post-sales functions. They will process orders and returns and assist customers with any other needs related to existing or future orders. They will also work closely with the department supervisor on assigned tasks that affect the day-to-day department activities.

Responsibilities

• Provide timely customer service via phone and email in the designated territory for all assigned divisions; troubleshoot and research issues; and work with other departments (e.g., Manufacturing, Quality, Shipping/Receiving) and the Sales Manager as needed.
• Responsible for running the monthly backlog report and working with other locations to obtain updates on backlog assigned by the supervisor. Communicate changes regarding shipment dates to other customer service personnel and assigned customers.
• Process orders by entering customer POs into the ERP system and providing customers with any information related to their POs as needed, such as tracking, invoices, order confirmations, quotes, etc., for the assigned divisions.
• Responsible for the complete RMA cycle for all assigned divisions.
• Process credit card payments through the company credit card system in accordance with internal procedures; ensure required authorizations are obtained and that payment records are accurately documented and routed to the group.
• Process standard catalog quotes through our ERP system; confirm product configuration, availability/lead time, and commercial terms per guidelines, and route non-standard requests to Sales or Pricing as appropriate.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects so corrective action can be implemented, and the problem does not recur.
• Duties may be modified or assigned at any time to meet the business's needs.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience required.
• Excellent written and verbal communication skills are essential.
• Must be a team player with a positive attitude and demeanor.
• Must have the ability to prioritize competing requests and meet deadlines in a fast-paced environment.
• Must be highly organized with excellent attention to detail.
• Excellent working knowledge of Outlook, Excel, Word, and PowerPoint is needed.
• Must be professional, with a customer-first mindset and sound judgment about when to escalate issues.
• Must have the ability to read, write, and communicate effectively in the business language (English).

Compensation / Pay Rate (Up to): $24.00 - $25.00 Per Hour