Customer Service Representative

Customer Service Representative

PrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a temp to hire position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers.

Monday-Friday 8:00AM - 5:00PM

Key Tasks and Responsibilities:

• Maintain thorough knowledge of all company product including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
• Provide friendly and professional customer service to customers.
• Communicate clearly, promptly, and friendly via phones and emails.
• Assist clients to choose products to meet their needs.
• Enter orders into systems and make sure the order is completed to customer's satisfaction.
• Collect payments from customers and review customers' accounts regularly.
• Recognize parts codes & sizes and assist customers with returns and replacements.
• Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
• Maintain and organize customer files and records.
• Make phone calls or emails to bring old customers back.
• Attract potential customers by providing products and service information.
• Report customer needs and request to management, recommend potential products and services.
• Other duties as assigned.

Requirements:

• Previous experience with order entry programs and CRM system, such as Quickbook, Fishbowl, NetSuite, etc.
• Above average skills of Microsoft Word and Excel.
• Typing fast with high accuracy.
• Strong verbal and written communication skills.
• Capable of building rapport with customers instantly.
• Strong ability to multi-task and prioritize proficiently.
• Professionalism, patience, maturity and integrity in all interactions.

Skills and Education:

• Has high school diploma or equivalent; Associate or College degree a plus
• Minimum of one to two years prior experience in Customer Service.
• English & Spanish (Preferred).

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you!

If you are interested in this position, please send over your resume to chicagolandwsw@pridestaff.com

Compensation / Pay Rate (Up to): $18.00 - $20.00