Customer Service Representative

Customer Service Representative

Location: East Hanover, NJ

Schedule: Full-Time, Temp-to-Hire

Pay: $17/hr

About the Opportunity:

PrideStaff is working with a well-established logistics company in the East Hanover area that has been a leader in third-party delivery services for nearly 40 years. This entry-level role is a great opportunity for someone who enjoys working with customers, managing details, and supporting operational workflows. The position focuses on scheduling last-mile deliveries and entering or updating incoming freight orders, including EDI orders.

Key Responsibilities:

• Perform accurate data entry in internal systems (training provided, including Alpha system and remotely accessed customer platforms)
• Enter, update, and schedule customer orders in a timely manner
• Manage incoming phone calls
• Communicate professionally with customers via phone and email
• Handle inquiries related to merchandise delivery (receiving dates, scheduling, issues, and concerns)
• Manage shared inbox communications with customers and internal accounts
• Escalate unresolved issues to the designated Customer Service Manager for follow-up

Required Skills & Qualifications:

• Strong computer literacy and solid typing speed (must-have)
• Proficiency with Microsoft Excel
• Quick learner with the ability to adapt to new systems
• Excellent communication skills, especially by phone
• Strong active listening skills
• Ability to multitask, prioritize, and manage time effectively
• High attention to detail and accuracy
• Dependable, with a pleasant and professional attitude
• Bilingual candidates preferred

If you are looking to grow your skills in a supportive environment with long-term potential, we encourage you to apply!

Compensation / Pay Rate (Up to): $17.00 - $17.00