Customer Service Representative (warehouse)

Customer Service Representative

We are currently looking for a full time Customer Service Representative for a company located in the Joliet/Elwood area. The CSR will answer customer emails, schedule appointments, check drivers in/out (will be required to seal trucks), answer questions/request for ops department, verify close inbound loads and ship confirm outbound loads; will also correspond with carriers for ETA's and schedule changes.

1st shift 8am-4pm (MUST be available for OT as needed)

$20/hr

The ideal candidate will have solid customer service and/or logistics experience, the ability to respond to high volume emails and communicate with various members of the organization, flexible availability (1st shift/OT) when necessary, and knowledge of WMS systems and Microsoft Excel.

Responsibilities:

• Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
• Check in all carriers for appointments and ensure quality and accuracy of process
• Accurate input and verification of merchandise receipts on a timely basis
• Maintain current customer contracts accurately and in a confidential manner
• Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
• Generating and retention of all required reporting for the customers
• Processing customer orders on a timely and accurate basis according to customer request.
• Communicates with the customer verbally and in writing with a professional and positive attitude.

Qualifications:

• Associates degree preferred (HS Diploma or GED required)
• Must have at least six months of experience in a customer service role
• Experience with working with a warehouse management systems WMS is preferred.
• Strong communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges

WANTING TO INTERVIEW ASAP, APPLY TODAY!

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour