Customer Service Rep

Customer Service Rep

Hours: 8:00 am - 5:00 pm Salary range: $22 - $24 Location: Pittsburg, CA

Are you a detail-oriented, energetic, and highly dependable individual with a knack for technical problem-solving and a passion for helping people? Join our team as a Customer Service Representative, where you will be the primary point of contact for our valued clients, helping them with custom orders for architectural sheet metal, flashings, and HVAC fittings.

Key Responsibilities

As a Customer Service Representative, you will be responsible for managing the customer experience from initial inquiry to final delivery. Your duties will include:

• Consultation & Needs Assessment: Engaging with customers via phone, email, and at the front counter to understand their project needs regarding metal fabrication and HVAC components.
• Quoting & Design Support: Generating accurate price quotes with the customer.
• Order Management: Accurately processing customer orders and ensuring all necessary paperwork is completed and filed daily.
• Follow-Through: Taking ownership of customer projects, seeing them through from initial concept to the final processed order.
• Logistics: Preparing and shipping small customer orders using carriers like UPS.
• Communication: Maintaining clear, professional, and friendly communication with all customers and team members.

Required Skills

We're looking for someone who is motivated, organized, and has the foundational skills to succeed in this technical environment.

• Technical Aptitude: A basic, fundamental understanding of how things are built (e.g., construction, manufacturing, or trades).
• Dependability: A proven, excellent work history and the commitment to be very dependable.
• Communication: Excellent interpersonal, customer service, and phone etiquette skills.
• Bilingual: Able to understand and translate from Spanish to English.
• Mathematical Proficiency: Strong math skills for accurate measurement, quoting, and calculations. Able to convert measurements as needed.
• Organizational Skills: Highly detail-oriented and organized, with the ability to manage multiple projects simultaneously.
• Tech Skills: Basic computer skills, including typing and familiarity with standard office software.
• CRM Skills: Proficiency in Customer Relationship Management system workflow.
• Construction Knowledge: Prior construction knowledge is needed.

The Right Attitude (Soft Skills)

We hire for attitude! Our ideal candidate possesses the following core values:

• A genuine desire to help customers and solve problems ("I can help" attitude).
• A proactive, results-driven mindset ("Get it done" attitude).
• Integrity and honesty in all interactions.
• A teachable spirit and a willingness to learn technical product details.

Preferred Qualifications

• Prior experience or knowledge in HVAC, sheet metal, or construction is very helpful but, not required.
• The ability to fluently speak and write in Spanish is a strong asset.
• Residency within 20 miles of the office.

Benefits of working with PrideStaff: - Medical, Rx, and Wellness Benefits - Dental and Vision Plan Options - Short-term Disability - 401(k) Retirement Plan

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