Customer Service Data Entry Specialist

Customer Service Data Entry Specialist

Are you a meticulous problem-solver with a passion for helping people? Do you thrive in a fast-paced environment where your accuracy and efficiency make a real impact?

PrideStaff Atlanta North is seeking a dynamic and experienced Customer Service Data Entry Specialist to join a thriving international shipping company in Cumming, GA!

This isn't just a job; it's an opportunity to be at the heart of global logistics, assisting clients with their vehicle and cargo shipments to West Africa. If you're ready to leverage your exceptional communication, data entry, and problem-solving skills to ensure seamless operations and delighted customers, we want to hear from you!

This is a temporary-to-hire, in-person position, Monday through Friday, from 8:00 AM to 5:00 PM. To ensure a manageable daily commute, candidates must reside within a 15-mile radius of Cumming, GA.

Pay Rate: $21-$24 per hour based on experience

Company Overview: Fast-paced international shipping company specializing in vehicle and cargo shipments to West Africa. We provide comprehensive logistics solutions, including booking, export documentation, customs assistance, and inventory management.

Position Summary: The Customer Service Data Entry Specialist plays a crucial role in ensuring smooth and efficient operations by providing excellent customer service and accurate data entry. This individual will handle a high volume of calls, manage various administrative tasks, and contribute to a collaborative team environment.

Responsibilities:

• Answer incoming phone calls and resolve customer inquiries and issues.
• Guide new clients through shipping processes and provide rate quotes.
• Look up sailing schedules and identify shipment statuses.
• Maintain and update inbound vehicle inventory records.
• Make bookings, prepare dock receipts, and file shipper's export declarations.
• Prepare export documents (CTNs) as required by the country of destination.
• Assist with US Customs problems and monitor delivered vehicles and Customs clearances.
• Process vehicles upon loading onto vessels.
• Track down payments and balance due payments.
• Collaborate closely with trucking companies for vehicle deliveries to the port.
• Routinely update the internal bookkeeping system.
• Utilize various software applications including Excel, Word, Outlook, Streamline/Salesforce, and web-based applications.

Requirements:

• Experience: 3+ years of experience in a high-volume customer service and data entry role, preferably within logistics, shipping, or a related industry.
• Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM software (e.g., Salesforce, Streamline) and web-based applications.
• Data Entry Accuracy: Demonstrated track record of accurate and efficient data entry in a fast-paced environment.
• Communication: Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely to diverse audiences.
• Call Handling: Strong call handling and active listening abilities.
• Multi-tasking & Prioritization: Exceptional multi-tasking skills with a keen attention to detail and accuracy, and expert ability to manage multiple priorities, projects, and high call volumes simultaneously while maintaining a high level of organization.
• Problem-Solving: Strong problem-solving skills and proven ability to independently identify, analyze, and resolve complex customer issues and data discrepancies.
• Interpersonal Skills: High degree of tact and diplomacy when interacting with clients and employees.
• Mathematical Aptitude: Ability to perform basic mathematics.
• Work Environment: Comfortable working in a fast-paced, high call volume environment.
• Teamwork: Proven ability to prioritize tasks and work independently while being a strong team player.
• Customer Focus: A strong commitment to delivering exceptional customer service and building positive client relationships.