Customer Service Clerk

Customer Service Representative

The Customer Service Representative is the first point of contact for the company's customer base when calling in to the company. This position answers calls promptly and positively. The team member handles customers' requests with efficiency, knowledge, and professionalism.

Key Responsibilities:

• Answering all incoming calls
• Check parts availability for customers.
• Inputs and invoices sales orders.
• Locate parts from fee warehouses.
• Issues and confirms RMA's, credits, and direct invoices.
• Maintains assigned Private Label accounts.
• Converts Futures orders into sales orders.
• Research complaints from customers with documentation.
• File documents and records.
• Maintains confidentiality of company and client information.
• Filling in for warehouse staff when needed.
• Performs other duties or projects as assigned.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional development and growth.
• Competitive compensation and benefits package.

Qualifications:

• High school diploma or GED.
• Minimum of (2) years of direct experience in a Customer Service role.
• Ability to speak, read, and write in English.
• Interpersonal communication and organizational skills.
• Good time management, problem solving, and multi-tasking skills.
• Fast and accurate 10-key skill.
• Positive and pleasant telephone voice.
• Proficient in the use of Microsoft Word and Excel.
• Great attention to detail with accuracy and precision.
• Adaptability to change.
• Collaborates effectively with teamwork.
• Problem solving and critical thinking skills.

Work Environment:

Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. We believe in fostering a work environment that thrives on excellence, teamwork, and continuous improvement.