Bilingual Export Customer Service Rep

Export Customer Service Representative (Bilingual - English/Spanish)

Join a stable and growing international logistics company with a focused team of approximately 30 professionals in the main office and 65 across all locations. We specialize in providing critical freight-forwarding services for the chemical and manufacturing industries, and pride ourselves on operational excellence and integrity, fostering a supportive, team-oriented environment.

Job Summary

We are seeking a highly proficient and dedicated Bilingual Export Customer Service Representative to manage the full cycle of ocean freight exports for key international accounts. The ideal candidate must possess a minimum of one year of recent, hands-on experience in ocean freight-forwarding.

This role requires superior communication skills in both English and Spanish (speaking, reading, and writing) and the ability to thrive in a high-volume, detail-oriented environment. If you are a team player who is sharp, organized, and focused on delivering exceptional service, we encourage you to apply.

Key Responsibilities

• Account Management: Serve as the primary point of contact for purchase managers at chemical and manufacturing companies, managing all export shipment-related inquiries.

• High-Volume Communication: Manage and respond promptly to a high volume of email correspondence (typically 200-300 emails daily), primarily focused on order status, tracking, documentation, and troubleshooting issues.

• Bilingual Communication: Utilize fluency in Spanish and English to communicate professionally and effectively with clients and partners in various locations (e.g., Mexico, Canada) through both email and phone.

• Order Tracking & Resolution: Proactively monitor and track the progress of client export orders, identifying potential issues and collaborating internally and externally to resolve them quickly.

• System Utilization: Efficiently manage customer data, order details, and communications using various online systems (including our customized NetSuite CRM), email software, and Microsoft Teams. Comfort using multiple computer monitors is a plus.

• Team Collaboration: Actively participate as a collaborative and constructive member of the team, assisting colleagues as needed to ensure smooth overall department operations.

Required Qualifications and Experience

• Mandatory: Minimum of one (1) year of recent, dedicated experience in a freight-forwarding role , specifically with ocean freight exports (this is a non-negotiable requirement).

• Bilingual Fluency: Complete professional fluency in English and Spanish (written, verbal, and reading comprehension).

• Communication Skills: Exceptional communication and interpersonal skills, with a professional and articulate phone and email demeanor. Must be comfortable providing and receiving constructive criticism.

• Technical Proficiency: Proven ability to work efficiently within CRM systems, email clients, and online logistics platforms. Proficient with standard office software (e.g., MS Office, Teams).

• Work Style: Highly organized, detail-oriented, and capable of managing a heavy daily workload with precision and efficiency.

• Education: High school diploma or equivalent required.

Training and Benefits

• Structured Training: The successful candidate will receive a structured 8-week training program to learn specific processes, account management protocols, and all international locations.

• Benefits Once Permanent: Hybrid Schedule: After an initial 6-month probationary period, you will be eligible to work from home one day per week. After 18 months, you will be eligible to work from home a second day per week.

• Insurance and PTO: Medical, Dental, Vision, 401k after 1 yr., Life Insurance, 3 weeks' PTO during first year.

Pay Range: $23/hr. to $25/hr., based on experience.