Administrative Assistant & Customer Support

Administrative Assistant/Customer Support Specialist

We are partnering with a specialized insurance provider to find a detail-oriented Administrative Assistant/Customer Support Specialist to join their team. This is a crucial administrative role focused on providing prompt customer service, accurate data entry, and clerical support for the Underwriting Department. If you have excellent communication skills, are proficient in clerical duties, and are comfortable in a workflow-driven environment, this is an excellent opportunity to gain experience in the insurance sector. This is a contract position that will start in November and will end in early January. Please be aware that time off is not permitted during this assignment, as it is the busy season for this employer.

Duties and Responsibilities:

The Underwriting Support Specialist will serve as essential clerical support, maintaining file accuracy and communicating directly with applicants and agents.

• Outbound Communication: Make outgoing calls to applicants or agents to clarify information or verify documentation details.

• Document Drafting: Type and prepare professional letters for various file actions, including amendments, additional requirements, declines, and overpayments.

• Data Processing & Calculation: Process check requests, input additional premium payments (CWA), and update the database with all appropriate information. Calculate premium differences and rates using basic mathematical skills (add, subtract, multiply, divide).

• Workflow & Follow-up: Match incoming facsimiles and mail to the correct file within the workflow system. Proactively follow up on all pending requirements and application/agent problems.

• Application Processing: Process applications with stop payments placed on checks and update the database when pending requirements are received.

• File Preparation: Prep files for the imaging department by creating coverage sheets and separating documents for electronic processing.

• Compliance Awareness: Maintain a foundational understanding of Federal and State requirements related to underwritten, open enrollment, and guarantee issue applications.

Experience and Qualifications:

• High school diploma or equivalent is required.

• Demonstrated proficiency with personal computers (PC) and the operation of Microsoft Word and Excel.

• Experience in a prior office setting is preferred, with strong data entry and filing skills.

• Excellent communication skills and prior professional telephone or call center experience.

• Ability to concentrate and maintain accuracy when working with detailed information and calculating rates.

• Willingness and ability to learn new procedures quickly and adapt to a workflow environment where procedures change frequently.

• Honesty and respect for company policies and procedures are crucial.

Preferred Skills (a plus, but not required):

• Prior experience in the medical insurance industry

• Familiarity with workflow management systems.

Compensation / Pay Rate (Up to): $20.50