Admin Support - IT

Technical Specialist Level Office Support

Provides difficult, technical, complex or specialized office support to various County and related local government offices.

This is the technical specialist level in the office support series. Positions in this class require a definable body of knowledge and skills which exceed those required by lower level office support workers and that is not normally learned on the job in a brief period of time. Responsibilities include the performance of complex, technical or specialized office support work requiring the regular use of independent judgment and initiative. Lead direction of others is not a regular part of the job, although project or relief leadership may be required.

Performs difficult, complex technical and/or specialized office support work, which requires the exercise of independent judgment, the application of technical skills and a knowledge of detailed or specialized activities related to the department to which assigned.

Uses a computer to develop and manage databases and/or spreadsheet files and to develop special report formats.

Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic or statistical calculations.

Conducts specific projects related to the department or office to which assigned; may obtain and/or provide information from other organizations, summarize such information and prepare recommendations.

Provides information to the public or to County staff that requires the use of judgment and the interpretation of policies, rules or procedures.

Arranges meetings by notifying attendees, reserving rooms and making lodging and/or meal arrangements.

Organizes, maintains and purges various departmental files.

Prepares and types correspondence, reports, forms, contracts and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer; may provide secretarial support on a relief basis.

Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.

Enters and retrieves data and prepares reports using a computer; reviews such reports for accuracy and makes corrections as required; operates standard office equipment.

Oversees and personally performs a variety of office administrative details such as entering employee time, preparing purchase requisitions, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.

Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; provides information which requires the use of judgment and interpretation of policies, rules and procedures.

May train others in work procedures or direct the work of others on a project or relief basis.

May perform technical support work related to the department to which assigned.

May perform drafting duties.

May perform payroll coordination duties for a specific unit, including entering employee time into a computer, retrieving data and compiling reports, instructing employees on time sheet procedures, and answering and researching payroll discrepancies.

May be required to operate a motor vehicle.

Knowledge of: Policies and procedures of the department to which assigned; the use of specified computer applications involving word processing, data entry and/or standard report generation; the use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats; business arithmetic; applicable regulations, policies and statutes; office administrative practices and procedures; business letter writing and the standard format for typed materials; record keeping principles and practices; correct business English, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone.

Skill in: Performing technical, specialized, complex, difficult or basic technical office support work; reading and explaining rules, policies and procedures; analyzing and resolving varied office administrative problems; organizing, maintaining and researching office files; composing correspondence independently or from brief instructions; compiling and summarizing information and preparing periodic or special reports; specified positions may be required to possess typing and transcription skill in order to transcribe various materials from dictating equipment; using initiative and independent judgment within established procedural guidelines; organizing own work, setting priorities and meeting critical deadlines; contributing effectively to the accomplishment of team or work unit goals, objectives and activities; establishing and maintaining effective working relationships with those contacted in the course of the work.

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, and hearing and speech to communicate in person or over the telephone. Specified positions may be required to drive a motor vehicle to various locations throughout the County and/or lift or move heavy materials. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Equivalent to graduation from high school and two years of full-time general clerical or office assistant experience.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Compensation / Pay Rate (Up to): $25.00 - $25.00 Per Hour