Accounts Receivable Support Specialist

Accounts Receivable Specialist

We are seeking a detail-oriented Accounts Receivable Specialist to join our client's finance department. This critical six-month contract role, which may evolve into a temp-to-hire role, is focused on two key areas: confirming accurate customer billing details and aggressively recovering funds through prompt appeals and dispute resolution for short-paid invoices. This position requires strong phone skills, exceptional documentation, and a focus on meeting tight deadlines and recovery goals.

Duties and Responsibilities:

The Accounts Receivable Specialist will focus primarily on medical collections recovery and essential billing data verification.

• Billing Confirmation & Documentation: Call customers to proactively confirm and verify current billing contacts, email addresses, billing portal requirements, remittance instructions, and essential PO/contract references.

• System Updates: Accurately update the AR system with all verified information and meticulously document all call notes and outcomes for audit purposes.

• Short-Pay Analysis: Review remittances, deductions, and supporting documentation to precisely identify the root cause of short-pay reasons (e.g., pricing variances, missing documentation, unauthorized deductions, credits applied).

• Appeals Packet Creation: Draft and submit professional appeal and dispute letters with comprehensive backup documentation (invoice copies, contract/PO, rate cards, service confirmation logs) to recover underpayments.

• Dispute Submission: Submit disputes and appeals promptly via customer billing portals or dedicated email channels.

• Escalation and Reporting: Escalate persistent short-pay exceptions or high-dollar issues to the AR Lead with a recommended next step for resolution.

Experience and Qualifications:

• Relevant Experience: 1–3 years of professional experience in Accounts Receivable, Billing, Medical Collections, or related customer-facing finance support (temporary or contract experience is welcome).

• Communication Skills: Demonstrated strong phone communication skills and professional email writing ability for dispute correspondence.

• Technical Familiarity: Familiarity with customer billing and payment portals is highly preferred.

• Attention to Detail: Excellent attention to detail and disciplined documentation habits are essential for accurate record-keeping and effective appeals.

• Goal Orientation: Comfort working efficiently with deadlines, call targets, and recovery goals.

• Proficiency in Microsoft Office Suite (Word and Excel).

Compensation / Pay Rate (Up to): $18.00 - $20.00