Production Control Clerk - Temp - PM Services

Production Control Clerk

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Under general supervision, the Production Control Clerk provides customer service assistance for both internal and external customer's work requirements as related to government facilities. This position requires an understanding of work control standards and practices used while serving as the primary focus for internal and external customers. This position may receive technical guidance from a higher level clerk or supervisor. Work is checked frequently for accuracy and compliance with standards and practices.

Typical duties include: providing single-point customer service by interacting with customers, vendors and co-workers to facilitate, identify and schedule work requirements; compiling and recording production of facilities and customer data by executing work based upon written and verbal work requirements; coordinating, controlling and scheduling work to include processing work requests, work authorization documents, utility shutdowns and support service; reviewing and conducting inspection of files and database entries to ensure that all documents are current, accurate and complete; coordinating with tenant commands to resolve issues that involve good order and discipline resulting in damages to facilities; preparing, reviewing, issuing, monitoring and updating forms for various functions related to work control of facilities and/or facility occupancy; where required, conducting inspection functions in various barracks facilities which house Marines and Sailors and coordinating with Facilities Maintenance Division when facilities need repair or maintenance while tracking all submitted work requests through completion; providing coordination of data for various government customers and systems; where required, acting as a liaison between the UPH Division, Resident Support Office, barracks residents and unit leadership; where required, assigning, terminating, and maintaining inspections of work performed by the Facilities Maintenance Division and/or contractors in permanent party and transient quarters; monitoring and tracking all maintenance based on work requests entered into the system and submitting work requests for necessary repairs; where required, performing quarters inspections with new occupants and periodic recurring inspections of common areas and grounds to ensure proper condition; frequently traveling between facilities; and performing other duties and special production projects as assigned.

Minimum qualifications include: minimum of three (3) years of work experience in work control, customer service or demonstrated ability to use CMMS systems, and knowledge of work control standards and practices; ability to follow directions, structured processes and procedures; ability to communicate effectively to provide information, complete daily records, and to act responsively to inquiries and requests from vendors, customers, management, and to escalate matters appropriately; ability to manage and accurately track data, and adapt to changing work priorities; ability to follow established safety rules applicable to an office environment, to maintain a safe work space, and to adapt and respond to changing conditions and apply the appropriate office ergonomics; ability to build effective working relationships with staff, customers and others; demonstrated organizational, problem-solving and common sense skills; ability to use computers, printers, fax machine, and office phone systems; and type correspondence as needed using Microsoft Office Suite.

Education requirements include: associates high school diploma or GED.

The following licenses or certificates may be required depending on local, state and/or contract requirements: valid driver's license.

Physical requirements include: ability to maneuver to and around equipment; ability to bend, stoop, and reach; ability to utilize keyboard; ability to monitor computer systems; ability to view computer/CCTV monitor(s) and detailed work requiring close vision; ability to move or lift boxes up to 25 pounds; ability to answer or make phone calls; and ability to communicate with others.

Work environment is primarily performed at a customer's location in an office/shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.