Customer Service Specialist - Finnish Speaking

Job Title

We're PressEnter – a team of talented specialists redefining the iGaming landscape. Our bold, innovative spirit drives us to new heights in a fast-paced, competitive industry. At PressEnter, we support you on this exhilarating journey, just as you support us!

We're truly a people-first organization. We operate on a foundation of transparency, camaraderie, and mentorship, always prioritizing your wellbeing. Join a culture that celebrates diversity and inclusion, and an environment built for career progression and growth. You'll be a valued member of our team, and we can't wait to welcome you aboard!

Job Responsibilities

• Handle enhanced responsibilities in customer contact, especially with VIP, Responsible Gambling, KYC, and Escalation tasks.
• Provide exceptional service to VIP customers, analyzing and meeting their needs during core operational hours.
• Address responsible gambling concerns in line with MGA requirements, ensuring proper documentation and escalation.
• Verify all received documentation per MGA standards and report suspicious activity to relevant teams.
• Collaborate with all departments on compliance and complaint-related matters.
• Take ownership as a key contact for the Customer Service department during shifts, especially in the absence of management.
• Achieve key performance metrics set by management each month.

Qualifications

• Fluent/native in English and Finnish (speaking, reading & writing).
• Excellent communication skills.
• Flexible and adaptable to the dynamic needs of the business.
• Detail-oriented with strong prioritization and decision-making abilities.
• Skilled at building relationships.
• Minimum 2 years' experience in a similar role.
• Able to work shifts, including weekdays and weekends.
• Thrive as a flexible multitasker and a collaborative team player.

Benefits

• HQ in Sliema, Malta with stunning sea views, shower facilities, and an open-plan workspace
• Hybrid working model
• Mental Well-Being Program
• Social gatherings on our terrace
• Team and company events
• Refer-a-Friend Bonus
• Private health insurance, dental insurance, and vouchers
• Discounted gym membership