USB Field Service Supervisor

USB Field Service Supervisor

Environment One Corporation (E/One) is an operating company of Precision Castparts Corp. (PCC), a worldwide manufacturer of complex metal parts and industrial products. With corporate headquarters in New York and regional offices and distribution throughout the industrialized world, E/One is a manufacturer and provider of products and services for the disposal of residential sanitary waste and Utility Systems for the protection and performance optimization of electric utility assets.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description

Purpose: The Field Service Supervisor works to plan, organize, direct, and forecast for the field service team. This includes having a proactive approach to find new customers and increasing revenue for the company. Establishes relationships, leads, and communicates with the customers. Management of the technicians and lead are essential to the job.

Core Responsibilities: •Plans, organizes, directs, and forecasts for the field service department to support USB customers and channel partners. •Follows policies and procedures, making sure to document development goals and achievements. •Works to grow the business by taking proactive approaches to find new customers. •Makes data driven decisions and works with variable costs to increase revenue. •Acts as a relationship builder for the department and with customers. •Deals with the interfacing of large customers when needed. •Provides technical support to customers when complaints arise. •Develop procedures and work instructions associated with field service team responsibilities. •Works with the lead to plan and schedule the field service team's agenda to ensure there is coverage when and where it is needed. •Ensure documentation is compiled, correct, and timely for all service work completed. •Works with the Sales Team, performing plant walk downs and coordination of commissioning and turn key installations. •Occasionally cover field service work when the schedule is full and unplanned jobs must be completed.

Qualifications & Requirements: •Associate's degree, required, in a technical field, preferred. •Experience in mechanical, electrical, and trade fields, preferred. •Power Generation Plant Operations Coursework/Training preferred. •Demonstrated ability to lead a group and direct subordinates to accomplish tasks required. •Ability to read electrical schematics and piping & instrumentation diagrams required. •Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. •Experience in budget planning, forecasting, and administrative categories. •Experience and exposure in instrumentation and controls. •Possess supervisory, organizational, and leadership skills. •Ability to travel 25% of the time

Desired Characteristics: •High level of motivation to complete tasks and drive the success of the team. •Proficient communication skills, both verbal and written, to accurately describe problems and communicate with customers and cross-functionally within the organization. •High degree of flexibility. •Strong critical thinking and problem-solving skills with a left-to-right mentality. •Positive Ability to work effectively with colleagues and achieve shared goals. •Attention to details and accuracy in completing paperwork.