Customer Service Data Analyst

Customer Service Data Analyst

Responsible for tactical and strategic pricing development in a fast-paced high mix / high volume aerospace manufacturing company. You will utilize existing pricing models, historical pricing data and cost estimating tools. You will perform pricing analysis and present recommendations to sales team. The Estimator will review and process Requests for Quote professionally and accurately, analyze customer requirements, and ensure our ability to meet customer requirements and comply established processes and industry standards.

Primary Duties & Responsibilities:

• Support Account Managers as primary internal customer
• Develop strategic pricing for major proposal bids using internally developed costs and market data
• Analyze data as required to resolve moderately complex cost and pricing questions
• Review component specifications, including technical drawings, bills of material and manufacturing routings to calculate current costs
• Ensure pricing calculations are aligned with current market conditions to achieve margin targets
• Develop and maintain strong working relationships with internal support functions including Engineering, Purchasing and Manufacturing.
• Coordinate with Engineering to review customer drawings and ensure component characteristics and technical requirements conform to our product designs
• Review cost data with Purchasing and Engineering groups to ensure data is correct and appropriate for use in our pricing calculations, as required
• Review and process customer Requests for Quote
• Update and present daily quote metrics to sales team management
• Present quote lines for SOX financial approval, as required
• Follow all departmental procedures, company policies, regulatory requirements and customer specifications with a high degree of fidelity and accuracy
• Perform peer-to-peer quality review of pricing development and Quote creation. Document all quality escapes and corrective actions
• Maintain required performance metrics (win-rate, etc…) to ensure compliance with business objectives and AS9100 standards
• Recommend improvement actions by analyzing and interpreting data along with input from team members and internal process partners
• Work with limited supervision
• Other duties as assigned

Experience & Education:

Required Experience:

• Bachelor's degree with an emphasis in business, engineering, mathematics or related field
• At least 3 years of experience pricing and/or quoting in a manufacturing environment in lieu of education requirement
• Must have knowledge, experience and competence in the concepts and standard practices of pricing, quoting and related costing and in a high mix / high volume manufacturing environment

Preferred Experience:

• Experience in the Aerospace industry is strongly preferred
• Experience reading and interpreting manufacturing drawings, specifications and other technical documents is strongly preferred

Required Skills:

• Excellent analytical skills and attention to detail to analyze and solve a variety of moderately complex pricing and cost problems
• Critical thinking skills with the ability to identify market intelligence and or patterns in RFQ data
• Strong bias for action with a curious and investigative nature to understand our markets and pricing at a strategic level
• Advanced Excel skills
• Intermediate skills with MS Word, PowerPoint and Outlook
• Must have extensive experience developing pricing and preparing quotes in an ERP system
• Must have excellent interpersonal and communication skills, both verbal and written
• Must possess exceptional time management skills, be highly organized and have the proven ability to prioritize and manage multiple pricing projects and deliver assignments and daily deliverables on time
• Must be able to work extended hours when required to meet business objectives
• Experience with report writing and presentation preparation is a plus
• JD Edwards and / or Syteline ERP system experience is a plus and strongly preferred

Other:

• Qualified applications with arrest or conviction records will be considered for employment.
• Job attendance, commitment to safety and quality, collaborative working and respect in the workplace are some of the job duties which may be impacted by a criminal history.