Customer Service Agent With English

ARRISE POSITION

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 7,000 ARRISERS!

The role:

Maintaining an effective professional relationship with partner operators by monitoring the communication between our game presenters and players and providing assistance to players and operators in a preventive and reactive manner. The role collaborates and provides support for tour managers for the supervision, organization, and coordination of game operations in the studio, replacing their activity in case of their absence.

Joining our PRO team means working at the forefront of an exciting and ever-growing global industry.

Responsibilities and experience:

With a high attention to detail, proficient English level and enthusiastic customer support-oriented spirit, the role is to ensure players are being well looked after, with queries and complaints resolved swiftly and satisfactorily.

You will receive all technical and job training, including in how to check audio and video transmissions in real time, checking communication logs, creating required reports, how to handle player issues and much more in this varied position.

We are looking for people who have some customer support experience already to join a growing team in our Bucharest studios and offices. We employ over 7,000 staff globally and this is a great opportunity to join a dynamic, fast moving, and ever rapidly growing tech business.

If this sounds exciting enough to make the move to join us then please apply with a CV written in English and we'll be in touch shortly!