Techops Level 1 Support Intern

TechOps Level 1 Support Intern

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

The purpose: As an intern, you will be part of our growing Global Technical Operations. As a Level 1 Support, you'll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps, Data, Infrastructure, Software Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!

What you will be doing:

• Be the first line of defence: Troubleshoot technical issues and security incidents ensuring our clients receive top-notch support and that our platform remains secure.
• Master our monitoring tools: Use DataDog to proactively identify and resolve problems, keeping our platform running smoothly.
• Collaborate with experts: Work with Engineering, Security, Product and Support teams to find solutions, improve our platform and respond to security events.
• Become a product expert: Master PPRO's products and guide users with your knowledge while also contributing to the security of our systems.

You'll need to have:

• A passion for problem-solving: You love helping people and have a knack for finding solutions.
• Security awareness: You understand the importance of security in a fintech environment and are vigilant about potential threats.
• Tech enthusiasm: You're curious about technology and eager to learn new tools and systems.
• Adaptability: You thrive in a fast-paced environment and can handle changing priorities.
• Communication skills: You can understand and respond in English on technical issues clearly and concisely.
• Team spirit: You're a collaborative team player who enjoys working with others.
• Flexibility: You're comfortable working a 24/7 shift rotation to support our global clients.

Technologies you will work with:

• Monitoring tools and dashboards: DataDog
• Programming languages: Java and Kotlin
• Cloud-native systems: AWS, Kubernetes, Docker
• Event-driven architectures: SQS, SNS, Kinesis
• Security Information and Event Management (SIEM) tools.

What we offer:

Hybrid working - We offer a hybrid structure with a 3 days/week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.

Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Transportation Voucher - We will cover your costs of commute!

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events

Mental Health Platform - We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.

Pet-friendly office - Because work is better with your paw-tners by your side

Our principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.