Technical Account Manager

Technical Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

The Purpose: As a Technical Account Manager, you will build and maintain relationships with some of PPRO's key customers all of which have a real passion for payments and the opportunities that it can bring to their underlying e-commerce customers. Bridge technical and commercial teams to ensure successful product integration. Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management.

Your Impact In This Role:

• Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.
• Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
• Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
• Support and grow client accounts, identifying opportunities and providing technical consultancy.
• Monitor post-go-live performance and drive continuous improvement through client feedback.
• Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback.
• Build strong client relationships, transforming customers into partners and managing their growth initiatives.
• Translate business needs into technical solutions and vice versa.
• Facilitate communication between technical and business teams.
• Lead issue resolution and ensure smooth operations.

What Would Make You A Great Fit:

• Minimum of 8 years of experience in a similar role
• Experience in Payments in a technical/product role supporting external clients
• BA/BS Degree in an IT-related discipline
• Good understanding of how APIs operate and are documented
• At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
• Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
• Strong customer acumen
• Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
• Can speak and engage with technical teams
• Confirms and clarifies information gained from listening to customers before transmitting / sharing
• Unafraid to challenge customers' ideas where necessary for the betterment of the relationship
• Knowledge of the software development process

Nice-To-Haves

• Business level language skills outside of English is a plus
• Coding knowledge is a plus
• Experience working in a cross-functional, multi time zone environment asynchronously

What's in it for you?

Remote working - Experience the freedom of remote working, where you can achieve optimal work-life balance and harness your creativity in a comfortable environment, all while contributing seamlessly to our dynamic team. We also provide a international work from abroad policy, enabling employees to work remotely in different locations for up to another 30 days per year.

Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.

Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our Principles: We get things done; we act with trust and integrity; we put the customer first; we make things better; we work as a team.