Financial Risk Operations Manager (6 Month Contract)

Financial Risk Operations Manager (6 Month Contract)

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The purpose: As part of a newly created Financial Risk and Fraud function, this role will play a foundational role in developing the function's core processes from the ground up including dispute management, collateral requirements and post-live transaction monitoring for high risk customers, and escalation procedures in respect to potential financial exposure and/or fraud.

Your impact in this role:

• Monitoring and Analysis: Create dashboards and leverage data to generate reports to facilitate daily monitoring of chargebacks and disputes, refunds, volume trends to form fraud alerts for payment methods across PPRO's global portfolio of payment methods. Establish and evolve a level of thresholds that would trigger escalations.
• Dispute Management: Oversee the enhancement of dispute management team and collaborate with product on dispute management portal.
• Commercial / collateral needs: Manage and evolve tool to evaluate customer potential liability across settlement timing, chargeback and refunds rates and timing, and fulfilment risk and potential mitigation via delayed settlement, holdbacks, or other means.
• Escalation / Incident management: Oversee incident and/or risk escalation in relation to safeguarding incidents, fraud or risk flags / events discovered as part of transaction monitoring to bring together all functions to reach alignment and resolution
• Cross-functional Collaboration: Work closely with internal teams, including Account Management, Product, Treasury, Customer Funds and Customer Support to escalate, troubleshoot and facilitate mitigation of financial losses.
• Team: Manage and coach a team of two analysts
• Process Improvement: Continuously assess and enhance risk management processes and controls, identifying opportunities to strengthen our defenses and promote a secure business environment for PPRO and its clients

What would make you a great fit:

• Experience in financial risk, payments, and fraud prevention
• Excellent communication across range and level of stakeholders
• Excellent analytical and problem-solving skills.
• Organised and proactive with a sense of urgency
• Ability to travel to Sao Paulo
• Familiarity with data management tools such as SQL, Python, GoogleBigQuery and Looker Studio

What's in it for you?:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Workplace Nursery Scheme - Save on childcare through salary exchange

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you're a foodie there's plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Pet-friendly office - Because work is better with your paw-tners by your side