Customer Service Manager

Customer Service Manager

Step into a world of paint, colour, and innovation with PPG's Australia and New Zealand Architectural business. As a global leader, we transform spaces across the region with trusted brands including Taubmans, White Knight and Johnstone's in Australia and PPG Paints in New Zealand.

We don't just supply paint, we partner with painters, specifiers, builders, and DIY enthusiasts to bring life and personality to homes, workplaces, and communities. With deep local roots and a commitment to forward-thinking solutions, our brands deliver reliability and excellence every step of the way.

We're currently seeking a Customer Service Manager to lead and develop the delivery of services to customers through the Customer Service team. These requirements are generally in the areas of order fulfilment, colour advice, technical advice, pricing information and general business queries.

The role has scope to be based either in Eastern Creek, or at our Clayton site.

Responsibilities

• Ensure active leadership in line with PPG policy and practice, particularly in the areas of EH&S, Business Conduct, Ethics and Quality
• Creating and maintaining an open and participative working environment in which team members clearly understand their responsibilities and the performance standards expected
• Recruitment and development of the Customer Service Team
• The establishment and continued development of regular reporting of agreed performance measures
• Maintaining cooperative working relationships with Warehouse & Distribution and Sales & Marketing
• Continually developing the Customer Service function to be integral to the business by implementing short and medium-term goals which are consistent with PPG strategy and business plan
• Manage Customer Service to be an effective part of the Supply Chain, by establishing, regularly reviewing, and reporting KPI's

Requirements

• Demonstrated people management skills
• Strong communication and interpersonal skills with the ability to influence others
• Display of strong working relationships with customers ideally from a manufacturing background
• Sound working knowledge of Microsoft Office suite
• Knowledge of Oracle order management

What We Offer

• Opportunities for development and long-term career progression
• Commitment to ongoing job security, development, and growth
• Good work/life balance
• Performance based incentive programs
• Access to corporate discounts, including WhereFit, that provide wellness benefits to our employees
• Give back to local communities with our PPG Colourful communities program
• PPG Recognition programs
• Generous discounts on PPG products through our company owned store network

About Us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.