Customer Quality Engineer

Customer Quality Engineer

As a Customer Quality Engineer, you will be responsible for clients in the passenger car sector and automotive OEM. You will report to the Quality Manager. This role requires 6-7 business trips per year. Your location is Tianjin Plant.

Key Responsibilities

• Serve as the liaison between technical, service, and manufacturing operations responsible for commercializing and optimizing laboratory developed paint formulas, to assure efficient and consistent manufacturability of all product lines. The lead facilitator in the problem solving for customer issues. Key accountabilities are problem resolution, process standardization, quality improvement, and reduction in out-of-spec batches.
• Work closely with technical, manufacturing, and quality control personnel to resolve technical, manufacturing, and testing issues for production batches. Work to improve quality, consistency, manufacturing efficiencies, and testing operations. As issues arise, facilitating problem owner to do the efforts at root cause analysis, developing and implementing corrective action, and establishing counter-measures to assure elimination of future issues.
• Communicate and work with personnel at all levels in the OEM Business Unit. Frequent communication with field personnel concerning product performance is required. External customer interaction is frequently required as customer visits.OEM
• Lead problem solving investigation meetings for customer line issues as participant and carry out all assignments to support investigation, include: Root Cause Matrix, Process Reviews, Batch following, Attend team meetings, Manage sample flow.
• Update PFMEA and Control Plans as the problem solving procedure, to include: Identification of Failure mode, Define Root Cause, Define Countermeasure(s) for prevent a recurrence and continue to drive improvement on customer quality goals.

Qualifications

• Chemical engineer, 5+ years working experience on coating industry.
• B.S. of chemical engineering or relevant major
• Good English communication skills
• Database management, Excel, Power point, Sigma Logic, LEAN, Quality tools, Quality system knowledge.

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.

The PPG Way

Every single day at PPG:

• We partner with customers to create mutual value.
• We are "One PPG" to the world.
• We trust our people every day, in every way.
• We make it happen.
• We run it like we own it.
• We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.