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Teamleder Til Kundeservice
Lead cross-Nordic customer service team to improve service quality and customer loyalty
Senior
14 hours agoBe an early applicant
Power Danmark
A Danish retailer specializing in electronics and home appliances, offering a wide range of products both online and in-store.
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Customer Service Team Leader
Are you an experienced and motivated leader with a passion for customer service? Do you want to lead and develop a dynamic customer service team? Then this position is for you!
Your Responsibilities:
- Lead and motivate a team of customer service employees
- Ensure high customer satisfaction and loyalty through effective management of customer inquiries
- Develop and implement processes and procedures to optimize team performance
- Monitor and evaluate team performance and report to various management meetings
- Train and develop employees to ensure continuous improvement of skills and knowledge
- Collaborate with teams across the Nordic countries to ensure a consistent and high quality of customer service
Qualifications:
- Relevant experience as a team leader or in a similar role
- Excellent communication and leadership skills
- Experience in customer service, preferably in a customer service center
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and juggle multiple tasks
We Offer:
- A dynamic and supportive work environment
- Opportunities for professional and personal development
- Salary negotiable
- Employee benefits
About Power Danmark
A Danish retailer specializing in electronics and home appliances, offering a wide range of products both online and in-store.