Senior Service Coordinator

Job Title

Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales.

Essential Responsibilities

• Coordinate service requests, RMAs, repairs, field service jobs, and calibration work orders.
• Schedule technicians and ensure required tools, parts, and calibration equipment are available.
• Serve as the point of contact for customers for service-related inquiries and product performance issues.
• Ensure service activities meet customer expectations and contract requirements.
• Manage parts availability, service documentation, and repair/calibration records in company's resource and planning systems.
• Verify warranty eligibility, process claims, and record all warranty information for statistical review.
• Coordinate with sales, purchasing, production, and field personnel to facilitate warranty resolution.
• Ensure service reports, calibration certificates, failure analyses, material hold-for-disposition reports, and corrective actions are properly documented.
• Support manufacturing, quality and engineering teams with accurate service and calibration data for trend analysis.
• Track job status and ensure on-time completion of service activities.
• Support process improvements, including streamlining calibration, repair, inventory, and inspection workflows.
• Develop and update SOPs for service, calibration, and documentation processes.
• Apply Lean and continuous improvement tools (5S, root cause analysis, standard work).
• Collaborate with engineering, manufacturing, logistics, and quality teams on internal processes and service-related issues.
• Assist management in tracking and monitoring KPIs.

Qualifications

• Associate or bachelor's degree preferred (business, engineering, operations, or related).
• Minimum of 5-7 years of experience in service coordination, technical services, manufacturing operations, sales, or warranty.
• Minimum of 3-5 years experience in leadership role.

Skills, Abilities & Other Requirements

• Skilled with MS Office and ERP/Service systems.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Strong analytical skills.
• Good communication and customer service ability.
• Problem-mindset with a focus on continuous improvement.
• High attention to details and strong organizational and interpersonal skills.
• Must have demonstrated excellent leadership skills.

Working Conditions

• Temperature controlled working environment. Some outside activities may be required.
• This position may travel out-of-town to attend training and meetings.
• Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.

Physical Requirements

• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.
• Sitting, standing and walking for long periods of time.
• Typing, punching or applying pressure to an object with fingers and palm.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

Job Info

• Job Identification 7062
• Job Category Service
• Job Schedule Full time
• Job Shift 1st Shift
• Locations 7232 Airport Blvd - Dock C, Houston, TX, 77061, US