Part Time Retail Customer Service Representative

Retail Customer Service Representative

A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment in addition to other duties as assigned.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Shipping and/or printing experience preferred
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to process multiple tasks simultaneously
• Ability to work efficiently in a fast-paced environment
• Self Starter
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Associate's Degree minimum or equivalent experience required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
• Some supervisory skills preferred
• Dual Language preferred (Spanish/English), but not required
• Mandatory Saturday shift (4 hours)
• Must be available a minimum of 2-3 days per week, up to 19 hours per week, based on store operating hours.

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner
• Assists customers with their product and service needs in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Assists management in maintaining, ordering, and stocking inventory & store
• Maintains the center consistent with established standards & cleanliness
• Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
• Sorts, deposits & maintains mail + packages for private mailboxes
• Captures, completes tasks, and organizes virtual mail
• Maintains store areas clean and tidy, manages paper area, in addition to shredding & waste disposal system

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• Must perform all duties in a safe and efficient manner
• 30-day training & trial period

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners who are keenly focused on helping the businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. Apply today!