Sr. IT Support Engineer II

Senior/Lead It Support Engineer

Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. This role involves supporting day-to-day IT operations, driving major IT projects including infrastructure improvements, automation, and compliance projects, and ensuring seamless business continuity. The ideal candidate will lead the design, implementation, and maintenance of our current tech stack and network infrastructure across all office locations globally and will contribute strategically to the management and optimization of our IT resources.

Responsibilities

• Assist in leading strategic IT initiatives that align with organizational goals, focusing on infrastructure robustness, network stability, and security enhancements.
• Drive innovations and improvements in IT processes and infrastructure to enhance operational efficiency and reliability.
• Design, configure, implement, and maintain network infrastructure including firewalls, switches, access points, VPNs, and security solutions, as required.
• Manage the procurement process for software and hardware, ensuring strategic investment and resource optimization.
• Ensure compliance with regulatory standards including SOX, focusing on the SaaS portfolio, network, security and data protection.
• Provide comprehensive IT support, resolving Tier 1, 2, and 3 issues, and managing escalated technical problems.
• Develop and automate processes to improve system efficiencies and business continuity, utilizing scripting languages such as Python, Bash, or PowerShell.
• Lead IT projects from conceptualization to execution, ensuring alignment with strategic objectives and timely delivery.
• Collaborate with cross-functional teams to develop and implement IT workflows and projects, particularly aligning with automation and compliance enhancements.
• Establish and maintain relationships with vendors, negotiate contracts, and manage software/hardware procurements effectively.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 6-8 years of experience in IT support roles, with a minimum of 2 years in a more senior position.
• Strong experience in designing, configuring, and troubleshooting network systems (TCP/IP, DHCP, DNS, VPN, etc.).
• Proficient in network hardware configuration including firewalls, switches, and access points.
• Knowledgeable in IT compliance and regulatory standards, such as SOX compliance.
• Proficient with enterprise workflow management systems, particularly JIRA and other Atlassian products.
• Scripting proficiency in Python, Bash, PowerShell, or similar languages.
• Excellent problem-solving skills, with a methodical approach to work and the ability to manage priorities and workload effectively.

Salary Range: $96,600.00 - $161,750.00 Annual

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.