Operational Support Co - ordinator

Operational Support Co-ordinator

We're looking for an Operational Support Co-ordinator (OSC) to come and join our team! As an OSC, you will play a pivotal role in supporting Air Traffic Control Officers and contributing to the safe, efficient operation of the airport. Acting as a central point of contact, you will coordinate daily operational activities, manage resource allocation, and maintain clear, effective communication between ATC, ground handlers, terminal teams, airport staff, business partners, and external agencies, especially during emergencies, disruptions or non-standard situations.

Currently based within the Air Traffic Control Centre (ATCC), this role engages with stakeholders across Air Navigation Services, both internally and externally. However, the position is expected to evolve, taking on broader responsibilities across airport operations for resource management and operational coordination to drive greater efficiency airport-wide.

A key development goal is to improve coherence and alignment between the Airport Operations Centre (APOC) and ATCC functions. As the role progresses, you will provide integrated support across both areas, ensuring seamless communication and operational consistency.

You may be required to perform these duties from within either the ATCC or the APOC.

Key Responsibilities

Meteorological Monitoring and Reporting

• Act as the operational Restricted Meteorological Observer in the ATC Tower.
• Communicate relevant weather impacts to operational stakeholders.

Air Traffic Support and Operational Coordination

• Monitor arrivals, departures, ground movements and stand planning using flight display and planning systems.
• Ensure correct SIDs and STARs are used and address routing issues in flight plans.
• Coordinate with ATC, ARFFS, Swissport, ground handlers, terminal teams, and other partners to ensure operational flow.
• Assist in operating the ATC Training Simulator.

Crisis and Disruption Management

• Act as the central point of communication for emergencies, evacuations, disruption and equipment failures.
• Coordinate emergency responses including aircraft incidents, medical events and security alerts.

Communication and Stakeholder Engagement

• Maintain effective communication with internal and external stakeholders.
• Monitor radio, phone and other channels, responding to enquiries and escalating issues as needed.

Compliance, Reporting and Investigation

• Ensure compliance with aviation regulations, safety standards and aerodrome protocols.
• Complete professional reports/investigations on incidents, delays, and faults, including conclusions and recommendations.
• Support development of policies, processes and procedures to meet regulatory standards.

System and Data Analysis

• Analyse operational data to inform decisions on runway use, gate and stand allocation.
• Maintain accurate records of communications, incidents and actions taken.

Customer Experience and Support

• Monitor passenger flow, identify congestion and deploy mitigation measures.
• Collect data on terminal performance against SLAs, review trends and recommend improvements.
• Support Security and PRM services during peak periods.
• Handle switchboard duties.

Terminal and Infrastructure Oversight

• Monitor and respond to terminal system failures.
• Track and report faults, maintain logs and ensure prompt resolution to support operational continuity.

Skills, Knowledge and Expertise

Qualifications

Essential:

• A-levels/Diploma level qualifications or higher.
• MET Observer Certificate (training can be provided).

Desirable:

• Aviation operations/ customer experience qualifications.
• Safety Management Investigation Qualification.

Knowledge

Essential:

• Knowledge of the airport operations and services available.
• Knowledge of rostering.
• Knowledge of Safety and Quality Management systems (training can be provided).

Desirable:

• Experience in ATC/Aircraft related duties.

Technical

Essential:

• Knowledge of departmental policies, procedures and compliance requirements (training can be provided).
• Understanding of Safety and Quality Management Systems (training can be provided).

General Skills/Attributes

Essential:

• Ability to remain calm, accurate and professional under pressure.
• Strong decision-making skills, able to interpret and act upon operational data and information.
• Excellent customer service skills.
• Clear and effective communication (written and verbal).
• Well-organised, proactive and able to coordinate operational requirements.
• Confident IT user, proficient in email, Excel and basic reporting.

Benefits

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;

• GP £75
• Dental £75
• Optical £75
• Dental accident £300
• Physio/ acupuncture/ chiropractic £200
• Diagnostic tests/ scans £300
• Health assessment £100
• Plus many more discounts (DW gym, discount spa vouchers etc.)

We offer free parking at all of our locations. We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;

• 5% employer contribution rate on basic salary plus shift
• Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10%
• You are eligible to join the pension scheme the month after successful completion of your probation
• Minimum joining age – 18
• You are not able to join the pension scheme once you reach Government of Jersey state retirement age
• Cash sum payable to nominated beneficiary if the member dies in service.

About Ports of Jersey

We are a 400+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island. We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.

At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.