Senior Product Operations Analyst (SKU Managment)

Senior Product Operations Analyst (SKU Management)

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there's no such thing as a "perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don't meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity

Poppulo is the global leader in the field of software solutions for Employee Communications. We are a fast-paced company with an entrepreneurial and dynamic culture focused on the power of people, both within Poppulo and our customer base. Poppulo offers a dynamic environment with driven, smart and flexible individuals, who thrive on challenges and responsibility.

We are seeking an enthusiastic, customer success focused professional to join our Customer Success Management team. You'll be managing the customer relationship from on-boarding through to success, renewal and expansion.

Job Summary

The Product Operations Analyst – SKU Management is responsible for overseeing the creation, maintenance, and optimization of SKUs within the CPQ (Configure, Price, Quote) system, with a focus on speed, accuracy, and business impact. This role ensures accurate and scalable SKU readiness for quoting teams and plays a vital part in enabling go-to-market execution by managing quoting dependencies and alerts, and collaborating with cross-functional teams. The analyst plays and supports a key role in product launches, SKU rationalization efforts, and continuous improvement efforts, while working closely with stakeholders across Product, Sales, Renewals, Customer Success, and Quoting Operations to ensure alignment with business and go-to-market strategies. In addition to operational execution, the analyst will surface insights and contribute to data-driven decisions that improve quoting efficiency and revenue enablement.

Key Responsibilities

• Create and maintain SKUs in the CPQ system, ensuring data accuracy, alignment with product taxonomy, and consistency across product catalogs.
• Manage all quoting dependencies, business rules, and alerts to support efficient and error-free quoting workflows.
• Collaborate with Product Release managers to operationalize SKU readiness for new launches and updates, including alignment with packaging and pricing strategies.
• Partner with sales, renewals, and customer success teams to ensure SKUs meet customer, business, and market needs/fit.
• Lead and support SKU rationalization initiatives to reduce complexity, improve operational efficiency, and remove redundancies.
• Maintain documentation and change logs for SKU updates and CPQ configurations.
• Monitor and report on SKU usage and quoting trends to inform continuous improvement.
• Work closely with Sales Operations and Systems teams to improve CPQ functionality, automate workflows, and ensure scalable processes.
• Contribute to go-to-market planning by validating SKU readiness and enabling quote teams at launch.
• Track and report on operational KPIs such as SKU accuracy and time-to-market for new SKUs.

Technical Skills / Competencies

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and stakeholders in a fast-paced dynamic environment.
• Excellent communication and collaboration skills.
• Hands-on experience with CPQ (Configure, Price, Quote) system and NetSuite
• Proficiency in Excel or data analysis tools (e.g., Looker, Tableau) is a plus.
• Familiarity with GTM enablement, quote-to-cash workflows, or product lifecycle management.

Education & Experience

• Experience in SaaS or tech company Industry
• 2–4 years of experience in Product Operations, Revenue Operations, or related field.
• Experience supporting cross-functional initiatives across Sales, Product, and Operations teams.
• Familiarity with product lifecycle concepts, quoting processes, or SKU structures is a plus.
• Exposure to SKU architecture, product catalog strategy, and quoting processes is preferred.
• Experience in a scaling or high-growth environment is a plus.

Compensation

Annual base salary gross: Posting range: 85,000-100,000 plus variable USD Annual plus variable. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate's qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

Why Us?

• An excellent workplace culture
• Competitive salary
• Company performance-related bonus
• Medical insurance
• Flexible working hours
• Educational assistance
• In-house soft skills training

Who We Are

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021, we are one of the fastest growing technology companies in Ireland. We are the leading vendor of sophisticated communication software designed specifically for the needs of internal communicators within large enterprises across the globe. Poppulo is trusted by over 400 blue-chip and FTSE 100 organizations throughout the world, helping many leading institutions inform, engage and inspire their employees. Customers include Boston Scientific, Telefonica, Rolls-Royce, Nestle, Experian and Johnson Controls. This is an opportunity to contribute to our culture and join a company that's on the move. We live the Poppulo company values each day and they are key to everything we do.

High Standards As Standard, Together We're Better, Adapt To Succeed, Honesty Throughout, Be The Example, Don't Just Work… Learn and GET IT DONE

Poppulo is an equal opportunities employer.