Technical Support Specialist & Trainer

Technical Support And Service Training Specialist

Ponnse is one of the world's largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

Technical Support (Approx. 50%)

Provide remote and on-site troubleshooting support for forest machinery including harvesters and forwarders. Troubleshoot and resolve issues related to mechanical systems, hydraulics, electronics, telematics, and machine control systems. Collaborate with dealers, service techs, and customers to ensure quick resolution of equipment downtime. Escalate complex or recurring issues to engineering or product teams and assist in root cause analysis. Maintain accurate logs of support cases, common issues, and technical resolutions. Support pre-delivery inspections (PDIs) and machine commissioning when needed. Responsible and accountable for Active Online Support (ticketing system) and reporting.

Service Training (Approx. 50%)

Develop and deliver training programs (in-person and virtual) for dealer technicians, service staff, and operators. Create or update service manuals, training materials, guides, and bulletins. Conduct onboarding training for new dealers or service partners. Organize hands-on workshops and training sessions in field or classroom settings. Assess technician competency and certify them per company standards. Provide feedback to product development teams based on common service or training gaps.

Join a purpose-driven team in a unique family business. We're offering an exciting career opportunity in a value-driven organization where customer orientation is more than a principle—it's a way of life. As part of our experienced and passionate team, you'll contribute to delivering the world's best forestry machines and help shape the future of the forestry industry.

At Ponsse, we genuinely care about our people—their wellbeing, growth, and success. That's why we offer a comprehensive benefits package, including:

• 401(k) retirement savings plan
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Competitive salaries

We believe in creating a workplace where you can thrive both personally and professionally.

The noise level in the office setting is usually moderate. Exposure to loud vehicle/machine noises when in the shop or at events. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 175 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is a full-time position. Days and hours of work are Monday through Friday, 7 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours. Regular travel is expected for this position. Required Education and Experience Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. Speak English fluently. Additional Eligibility Qualifications Ponsse is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Ponsse strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, or any other characteristic protected under applicable federal, state or local law. All Ponsse employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Ponsse wants to develop a working culture and environment that helps to bring the best out of everyone as individuals and us all together. Customer is always in the center of our work and we continuously encourage open and proactive communication, teamwork and taking responsibility as well as agile execution. We truly care about our people, their wellbeing and growth. We are Ponsse family.