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Sr. Technical Support Specialist I - Remote Eligible
Empower users to deliver engaging and inclusive interactive presentations for F1000 companies and R1 Universities.
Remote
Senior
$60,000 - 75,000 USD / year
3 months ago
✨ About The Role
- Lead with empathy in customer support interactions, fostering positive relationships and enhancing customer satisfaction
- Prioritize workload effectively, determining the most important tasks in a workday and escalating calls/emails when necessary
- Demonstrate critical thinking and problem-solving skills, providing resolutions for customers with patience, wit, and clear communication
- Work closely with Engineering and QA to troubleshoot, reproduce, and escalate product-related bugs proactively
- Collaborate with other technical support specialists to resolve customer questions and issues efficiently
âš¡ Requirements
- Experienced in client-facing software support roles, preferably in a SaaS environment, with a strong understanding of customer service and technical issue resolution
- Proficient in Windows and macOS platforms for resolving complex technical issues and troubleshooting software installations
- Collaborative mindset with the ability to communicate effectively with various departments like engineering, QA, design, sales, and marketing
- Comfortable working remotely and independently, making decisions and prioritizing workload effectively
- Open to feedback, proactive in problem-solving, and able to take ownership of customer issues from start to finish
Sr. Technical Support Specialist I - Remote Eligible
Remote
$60,000 - 75,000 USD / year
Support
Job is no longer active
About Poll Everywhere
Interactive meetings and presentations