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Technical Support Engineer - Compliance
Analyze compliance data to identify trends and enhance customer support strategies.
Lehi, Utah, United States
Mid-Level
1 month ago
Podium
A communication, marketing, and payments platform for local businesses.
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✨ About The Role
- The Technical Support Engineer - Compliance will serve as the primary point of contact for compliance-related inquiries, troubleshooting, and issue resolution.
- The role involves monitoring and managing compliance with messaging, spam call prevention, fraudulent payment detection, and 10DLC registration.
- Collaboration with various teams, including Customer Success, Fraud, Engineering, Partnership, and Support, is crucial to ensure a seamless customer experience.
- The candidate will analyze data to identify compliance trends and provide actionable insights to both customers and internal teams.
- Developing and maintaining comprehensive documentation on compliance processes and guidelines is a key responsibility.
- Educating customers on compliance best practices and providing ongoing support to ensure adherence is also part of the role.
âš¡ Requirements
- The ideal candidate will have 2-3 years of experience in customer-facing roles, preferably within a SaaS business, demonstrating a strong customer-first attitude.
- A basic understanding of SQL is necessary for running ad-hoc queries, indicating a level of technical proficiency.
- Effective communication skills are essential, as the role requires the ability to clearly convey complex concepts to users with varying levels of software experience.
- The candidate should possess problem-solving skills and a track record of influencing customers to find resolutions or improve processes.
- A proactive, entrepreneurial mindset is important, as the role thrives in an open, team-based environment.
- Strong documentation skills are required to write and follow technical documentation, ensuring continuity and efficient resolution for customers.
About Podium
A communication, marketing, and payments platform for local businesses.