✨ About The Role
- Provide technical support to B2B customers, assisting with how-to questions and troubleshooting
- Deliver timely and accurate solutions through various channels like chat, email, and phone
- Strive to provide a "human-first" experience and become an expert in Podium products
- Collaborate with peer teams to ensure a seamless customer experience and seek opportunities to enhance customer value
- Work in a hybrid schedule, combining in-office and work from home days, and enjoy benefits like life insurance, paid leave, and excellent medical coverage
âš¡ Requirements
- Experience providing support for multiple online software or SaaS products, ideally with 2-3 years in a similar role
- Strong problem-solving skills with a positive attitude and excellent communication abilities
- Ability to handle multiple tasks simultaneously and work well under pressure
- Familiarity with various support systems like Salesforce, Twilio, Zendesk, Freshdesk, etc. is a plus
- Technical knowledge in phone systems, VoIP, and network connectivity would be beneficial