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Product Support Specialist

Develop and implement strategies to enhance customer value and satisfaction beyond simple resolutions.
Salt Lake City
Mid-Level
$21.63 per hour
1 month ago
Podium

Podium

A communication, marketing, and payments platform for local businesses.

✨ About The Role

- Provide technical support to B2B customers, assisting with how-to questions and troubleshooting - Deliver timely and accurate solutions through various channels like chat, email, and phone - Strive to provide a "human-first" experience and become an expert in Podium products - Collaborate with peer teams to ensure a seamless customer experience and seek opportunities to enhance customer value - Work in a hybrid schedule, combining in-office and work from home days, and enjoy benefits like life insurance, paid leave, and excellent medical coverage

⚡ Requirements

- Experience providing support for multiple online software or SaaS products, ideally with 2-3 years in a similar role - Strong problem-solving skills with a positive attitude and excellent communication abilities - Ability to handle multiple tasks simultaneously and work well under pressure - Familiarity with various support systems like Salesforce, Twilio, Zendesk, Freshdesk, etc. is a plus - Technical knowledge in phone systems, VoIP, and network connectivity would be beneficial
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Product Support Specialist
Salt Lake City
$21.63 per hour
Support
About Podium
A communication, marketing, and payments platform for local businesses.