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Product Support Specialist
Develop and implement strategies to enhance customer value and satisfaction beyond simple resolutions.
Salt Lake City
Mid-Level
$21.63 per hour
4 months ago
Podium
A communication, marketing, and payments platform for local businesses.
Job is no longer active
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✨ About The Role
- Provide technical support to B2B customers, assisting with how-to questions and troubleshooting
- Deliver timely and accurate solutions through various channels like chat, email, and phone
- Strive to provide a "human-first" experience and become an expert in Podium products
- Collaborate with peer teams to ensure a seamless customer experience and seek opportunities to enhance customer value
- Work in a hybrid schedule, combining in-office and work from home days, and enjoy benefits like life insurance, paid leave, and excellent medical coverage
âš¡ Requirements
- Experience providing support for multiple online software or SaaS products, ideally with 2-3 years in a similar role
- Strong problem-solving skills with a positive attitude and excellent communication abilities
- Ability to handle multiple tasks simultaneously and work well under pressure
- Familiarity with various support systems like Salesforce, Twilio, Zendesk, Freshdesk, etc. is a plus
- Technical knowledge in phone systems, VoIP, and network connectivity would be beneficial
Product Support Specialist
Salt Lake City
$21.63 per hour
Support
Job is no longer active
About Podium
A communication, marketing, and payments platform for local businesses.