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Product Support Specialist

Become an expert in Podium products to enhance customer satisfaction and support.
Lehi, Utah, United States
Junior
$21.63 USD per hour
2 weeks ago
Podium

Podium

A communication, marketing, and payments platform for local businesses.

Job is no longer active
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✨ About The Role

- The Product Support Specialist will provide technical support to B2B customers of Podium. - Responsibilities include answering questions, troubleshooting issues, and assisting customers in growing their businesses. - The role requires delivering timely and accurate solutions through various communication channels including chat, email, and phone. - The candidate will become an expert in Podium products, both technically and in customer use cases. - Collaboration with peer teams is essential to ensure a seamless customer experience. - The position offers opportunities for skill growth and challenges in a dynamic work environment.

âš¡ Requirements

- The ideal candidate will have 2-3 years of experience providing support for online software or SaaS products. - Strong problem-solving abilities and a proactive, positive attitude are essential for success in this role. - Excellent verbal and written communication skills are necessary to effectively assist customers. - The candidate should be able to handle multiple tasks simultaneously and work well under pressure. - Familiarity with navigating multiple support systems such as Salesforce, Twilio, or Zendesk is preferred. - Technical knowledge in phone systems, VoIP, and network connectivity will be advantageous. - A passion for helping others succeed and a customer-centric mindset are crucial for this position.
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Product Support Specialist
Lehi, Utah, United States
$21.63 USD per hour
Support
Job is no longer active
About Podium
A communication, marketing, and payments platform for local businesses.