✨ About The Role
- The Product Support Specialist will provide technical support to B2B customers of Podium.
- Responsibilities include answering questions, troubleshooting issues, and assisting customers in growing their businesses.
- The role requires delivering timely and accurate solutions through various communication channels including chat, email, and phone.
- The candidate will become an expert in Podium products, both technically and in customer use cases.
- Collaboration with peer teams is essential to ensure a seamless customer experience.
- The position offers opportunities for skill growth and challenges in a dynamic work environment.
âš¡ Requirements
- The ideal candidate will have 2-3 years of experience providing support for online software or SaaS products.
- Strong problem-solving abilities and a proactive, positive attitude are essential for success in this role.
- Excellent verbal and written communication skills are necessary to effectively assist customers.
- The candidate should be able to handle multiple tasks simultaneously and work well under pressure.
- Familiarity with navigating multiple support systems such as Salesforce, Twilio, or Zendesk is preferred.
- Technical knowledge in phone systems, VoIP, and network connectivity will be advantageous.
- A passion for helping others succeed and a customer-centric mindset are crucial for this position.