Sales And Service Representative - Customer Care Center - Remote Eligible

Sales & Service Representative

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales & Service Representative within PNC's Customer Care Center organization, you handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks. A majority of the calls are service related and we expand the conversation by presenting products and services that will grow their relationship with PNC. In some instances customers are inquiring on a specific product or service and we educate them on best options for their individual situation. Variety of shifts available between 10:00am - 9:00pm Eastern Time all include either a permanent or rotating weekend day. Weekend hours are 7:45am-5:00pm Eastern Time. Expectations in a Customer Care Center virtual workplace include:

• Work Space – Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy.
• Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application.
• High speed internet – Must have a high-speed Internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds.
• Must have a wired connection in the room with the modem and router. Wireless internet is not permitted/supported.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.